Commissioning your meters is a critical step to ensure data accuracy and proper measurement. This method consists of an Onsite Process conduted upon installation, and an Offsite Process conducted by an energy manager to input site details and confirm IDs are correctly set. Onsite Process#
For this step, the installer will require to use the Connect App.The Connect App is available for iOS and Android. You can download it from your App Store or Play Store by searching for Glowmarkt Connect, or by following the links below:Step 1: Connect to the Meter#
Open the app with the same credentials you use for Glow Monitoring
Under Discovered Devices, select the device with the last six digits of the MAC address of your device. You can find the MAC address on the front of the comms unit, behind the meter’s top cover.
Copy the Bluetooth Security PIN displayed and tap Pair.
Step 2: Setting your Wi-Fi Credentials (Optional)#
If the site has a Wi-Fi network, you can set the credentials through the Connect app:Enter the Wi-Fi network name (SSID) and the password.
A Success message will appear if the connection is successful, and the new Wi-Fi name will be displayed on the Meter Screen.
If you get an error message, try again and verify that credentials are correct.
Step 3: Setting the Site ID#
Enter your Site ID in the field (Refer to the "Site ID Suggested Values" for tips on how to structure this). This step is required to complete commissioning.
Press Enter on the keyboard
The new Site ID will now be displayed on the Main Screen.
Offsite Process#
Step 1: Create Site in Glow Monitor#
You can create sites in the Glow Monitor in two ways:Batch Site Upload#
This method is ideal for creating multiple sites at once, especially if you know where future meters will be installed or if you have a large number of existing meters to upload.Use the Upload Sites button to upload a CSV file with the required columns.| Site ID | Location | Reference | Account Number | Tag 1 | Tag 2 | Tag 3 |
|---|
| Required | Optional | Optional | Required | Optional | Optional | Optional |
Single Site Creation#
You can use this method when you have a small number of meters to add. This process creates a new site and assigns a bridge to it in a single step.
To do this, follow these instructions from the Bridge Details page:Navigate to the bridge you wish to assign to a site.
Fill in all the required fields with the site information.
Click the green button below Site ID Mismatch to confirm.
Step 2: Associate a Bridge to the Site#
If you used the Single Site Creation method, this step is already complete. If you used the Batch Site Upload method, follow these instructions:Search for the site using its ID, reference, location, or account number.
Select the MAC address of the bridge you installed on-site.
Step 3: Set CT Ratio (CT Meter Only)#
If you are commissioning a Glow545-CT meter:In the Hardware Details section, on the CT ratio row, click Edit
Set the correct CT ratio and save.
Commissioning Errors#
Here are some common commissioning errors you might see on the Bridge Details page and how to fix them:Device Unassigned#
This error occurs when the Site ID hasn't been set correctly on the device or in Glow Monitoring. To fix it, ensure the Site ID is properly configured in both places.ID Mismatch:#
This means the Site ID reported by the device is different to what was set on the Glow Monitor. To fix this, you can:Change reported Site ID: Click the Set button next to the device, then type the correct ID. It may take up to 10 minutes to update if only connected to mobile network.
Change Site ID in platform: Go to the site, click Disassociate device, return to the Bridge Details page, and then Assign the bridge to a New Site.
Site already associated:#
This error appears if you try to associate a bridge with a site that is already linked to another device.Make sure you are selecting the correct site.
If a meter was swapped, you'll need to disassociate the site from the old bridge before associating it with the new one.
Unrecognised Site ID#
Shown when the bridge is reporting a Site ID that is not recognised by the Glow Monitor. To fix this:Create New Site with the reported Site ID
Or, Edit the reported Site ID with the correct one
What Site IDs Should be Used?#
The recommended specifications for setting up your company's unique Site IDs are as follows:Unique ID Requirements:#
Format: Alphanumeric string.
Character Limit: Up to 20 characters.
Character Set: Supports uppercase letters (A-Z), lowercase letters (a-z), and numbers (0-9), and special characters (-,/,*,_)
Uniqueness: Each ID must be unique to avoid conflicts.
ID Generation Rules:#
IDs may be randomly or sequentially generated.
They can optionally include metadata, such as a meter type, a location code (e.g., "TX"), an installation year (e.g., "24"), or a serial number segment.
Site IDs to Avoid#
Duplicate or Ambiguous IDs#
Never reuse an ID for multiple sites — even if the old site is decommissioned.
Avoid IDs that are too similar (e.g., SITE01 and SlTE01 where “I” and “l” look alike).
Implement validation to prevent accidental duplication in the system.
Don’t include data that can change over time (e.g., customer name, ownership, or address).
Keep the ID stable even if the site’s use, customer, or configuration changes.
Example to avoid: SMITHHOUSE123 → if ownership changes, the ID becomes misleading.
Ensure IDs are treated as case-insensitive and stored in a consistent format (e.g., all uppercase).
Avoid mixed or random casing, which can cause lookup or comparison errors.
Modified at 2025-10-13 11:42:26
